Parimatch Rules and Regulations in India

User Agreement

Access to and use of the Parimatch platform constitutes full acceptance of these terms and conditions. Users are required to read all provisions carefully before registration or before placing any bets. Continued use of the platform following any updates to these terms shall be treated as acceptance of the revised version.

Eligibility Requirements

To register and use the platform, users must meet the following conditions:

• Be at least 18 years of age at the time of registration.
• Be accessing the platform from a jurisdiction where online betting is legally permitted.
• Not be registered as a self-excluded individual or listed on any restricted persons registry.
• Possess full legal capacity to enter into binding agreements.

Right to Modify Terms

Parimatch reserves the right to amend, update, or replace any part of these terms at any time. Users will be notified of material changes through announcements on the platform or via registered email. It is the user's responsibility to review the terms periodically. Continued use of the platform after changes take effect constitutes acceptance of those changes.

Acceptable Use of the Platform

All users are expected to use the platform in good faith and in accordance with applicable laws. The following activities are strictly prohibited:

• Creating multiple accounts for the purpose of abusing bonuses or promotional offers.
• Using automated systems, bots, or scripts to interact with the platform.
• Engaging in any form of collusion, match manipulation, or fraudulent betting.
• Attempting to exploit technical errors or system glitches.

Intellectual Property and Content Protection

All content published on the platform, including logos, text, graphics, software, and data, is the exclusive property of Parimatch or its licensed partners. Users are not permitted to copy, reproduce, distribute, or commercially exploit any platform content without prior written authorisation.

Limitation of Liability

Parimatch shall not be held liable for losses arising from circumstances beyond its reasonable control, including technical disruptions, third-party service failures, or force majeure events. The platform does not guarantee uninterrupted access to services and accepts no liability for any indirect or consequential losses incurred during periods of unavailability.

Eligibility to Place Bets

Only registered users with a verified account and sufficient account balance are permitted to place bets. Users must be 18 years of age or older. Parimatch reserves the right to request proof of age or identity at any stage.

Bet Acceptance Procedures

All bets are subject to acceptance by Parimatch. A bet is considered accepted only upon confirmation from the system. Bets placed after an event has commenced may be rejected unless live betting is explicitly available for that event. Parimatch reserves the right to decline any bet at its discretion without obligation to provide a reason.

Bet Limits

Limits may vary by event, sport, or game type and are subject to change without prior notice.

Calculation of Wins and Losses

Winnings are calculated by multiplying the accepted stake by the applicable odds at the time the bet was placed. In the event of a void or cancelled bet, the original stake is returned to the user's account. Payouts are credited to the user's registered account balance following the official confirmation of results.

Betting Restrictions

Parimatch may impose restrictions on specific users, bet types, or events at its discretion. Restrictions may be applied in the following circumstances:

• Evidence of suspicious betting patterns or irregular activity.
• Breach of the platform's general terms or betting rules.
• Risk management decisions related to specific events or markets.

Cancellation Policy

Bets already confirmed by the system cannot be cancelled by the user unless explicitly stated otherwise in the specific game or event rules. Parimatch may cancel or void a bet if:

• An event is abandoned or postponed without resumption within the stipulated period.
• A technical error results in incorrect odds being displayed.
• Fraudulent activity is detected in connection with the bet.

Deposits

All deposits must be made using payment methods registered in the user's own name. Third-party funding is strictly prohibited. Accepted deposit methods for users in India may include:

• UPI (Unified Payments Interface)
• Net Banking
• Select prepaid cards and e-wallets

Minimum and maximum deposit amounts vary by payment method and are displayed at the time of transaction. Deposits are generally credited to the user's account immediately upon successful processing.

Withdrawals

Withdrawal requests are processed only to payment methods previously used for deposits or those verified under the user's account. The following conditions apply:

• The user's account must be fully verified before any withdrawal can be processed.
• Withdrawal requests are subject to processing times that may range from a few hours to several business days, depending on the method selected.
• Minimum withdrawal amounts are specified at the time of request and may vary by payment method.

Fees

Parimatch does not charge fees on standard deposits or withdrawals. However, third-party payment providers may apply their own charges, for which Parimatch accepts no responsibility.

Identity Verification (KYC)

In line with applicable regulatory requirements, users are required to complete identity verification before processing withdrawals or when requested by the platform. The following documents may be requested:

• Government-issued photo identification (Aadhaar card, PAN card, passport, or voter ID)
• Proof of address (utility bill or bank statement dated within the last 90 days)
• Proof of payment method ownership

Failure to provide requested documentation within the specified timeframe may result in a temporary hold on the account or pending transactions.

AML Compliance in Transactions

All transactions are monitored in accordance with the platform's Anti-Money Laundering obligations. Unusual transaction patterns may trigger additional verification requirements. Parimatch reserves the right to delay, freeze, or decline transactions pending the outcome of compliance checks.

Cancellation of Transactions

Deposit transactions that have been confirmed cannot be reversed by the user. Withdrawal requests that have not yet been processed may be cancelled through the user account interface, subject to the platform's processing timelines.

Parimatch is committed to promoting safe and responsible betting practices. The platform provides a range of tools and resources to help users maintain control over their gambling activity.

Self-Management Tools

Registered users have access to the following responsible gambling features:

• Deposit Limits: Users may set daily, weekly, or monthly deposit caps to manage their spending.
• Betting Limits: Restrictions can be placed on the total amount wagered within a defined period.
• Session Time Limits: Users may configure alerts or automatic logouts after a set period of activity.
• Self-Exclusion: Users who wish to take a break from betting may request a temporary or permanent self-exclusion from the platform.
• Account Cooling-Off Period: A short-term pause can be applied to an account without full exclusion.

These tools can typically be accessed through the account settings section. To activate self-exclusion or request permanent closure, users should contact the platform's support team directly.

Recognising Problem Gambling

The following signs may indicate that gambling has become problematic:

• Spending more than intended on a consistent basis.
• Attempting to recover losses by placing further bets.
• Neglecting personal, professional, or financial responsibilities due to gambling.
• Experiencing distress when unable to access betting services.

Support Organisations

Users who require external support are encouraged to reach out to the following organisations:

• Gambling Therapy (www.gamblingtherapy.org): Provides free, confidential support for those affected by problem gambling.
• iGaming GamStop: International self-exclusion initiatives available to users.
• Vandrevala Foundation (India): 1860-2662-345, offering mental health support and helpline services.

Minors are strictly prohibited from using the platform. Users are responsible for ensuring that no person under the age of 18 has access to their registered account.

Legal Obligations

Parimatch operates under strict Anti-Money Laundering (AML) and Counter-Financing of Terrorism (CFT) obligations. The platform is committed to preventing the use of its services for any unlawful financial activity, including money laundering, fraud, or the financing of criminal operations.

Know Your Customer (KYC) Verification

All users are required to complete identity verification in accordance with the platform's KYC procedures. This process may include:

• Submission of a valid government-issued photo ID.
• Proof of residential address.
• Verification of the payment methods used on the account.
• In some cases, documentation relating to the source of funds.

KYC verification may be requested at registration, prior to processing withdrawals, or at any point determined necessary by the platform's compliance team.

Transaction Monitoring

All financial transactions carried out on the platform are subject to automated and manual monitoring. The compliance system is designed to identify:

• Unusual deposit or withdrawal patterns inconsistent with the user's account history.
• Rapid cycling of funds through the account without corresponding betting activity.
• Multiple transactions structured to fall below reporting thresholds.
• Transfers involving high-risk jurisdictions or flagged payment instruments.

Suspicious Activity Reporting

In the event that suspicious activity is identified, Parimatch may be legally obligated to report such findings to the relevant regulatory or law enforcement authorities. Users will not necessarily be notified when such reports are made.

Consequences of Policy Violations

Breach of the platform's AML policy may result in the following actions:

• Temporary suspension of the account pending investigation.
• Freezing of funds held within the account.
• Permanent account closure.
• Referral to appropriate legal or regulatory authorities.

Parimatch will cooperate fully with all relevant authorities in the course of any investigation related to financial crime.

Data Collected

Parimatch collects personal data from users in the course of registration, account use, and transaction processing. The categories of data collected include:

• Identity Data: Full name, date of birth, nationality, and government ID numbers.
• Contact Data: Email address, phone number, and residential address.
• Financial Data: Payment method details, transaction history, and account balances.
• Technical Data: IP address, device identifiers, browser type, and platform usage logs.
• Behavioural Data: Betting history, session durations, and feature interactions.

How Personal Data Is Used

Personal data collected on the platform is used for the following purposes:

• Account creation, verification, and ongoing management.
• Processing deposits, withdrawals, and bet transactions.
• Compliance with KYC, AML, and other regulatory obligations.
• Fraud detection and prevention.
• Customer support and dispute resolution.
• Platform improvement and service analytics (where applicable, in anonymised form).

Data Sharing

Personal data may be shared with third parties in the following circumstances:

• With payment processors to complete financial transactions.
• With identity verification service providers for KYC compliance.
• With regulatory or law enforcement bodies where legally required.
• With technology partners under strict data processing agreements.

Personal data is not sold to third parties for marketing purposes.

User Rights

Registered users hold the following rights in relation to their personal data:

• Right of Access: Users may request a copy of personal data held by the platform.
• Right to Rectification: Inaccurate or incomplete data may be corrected upon request.
• Right to Erasure: Users may request deletion of their data, subject to legal retention obligations.
• Right to Restrict Processing: Users may request a limitation on how their data is used in certain circumstances.
• Right to Data Portability: Users may request their data in a structured, commonly used format.

Requests relating to personal data rights may be submitted through the platform's official support channels.

Data Retention

Personal data is retained for as long as necessary to fulfil the purposes outlined above and to meet applicable legal obligations. Financial and identity records may be retained for a minimum period as required by regulatory standards.

Commitment to Account and Transaction Security

Parimatch employs a multi-layered security framework designed to protect user accounts, personal data, and all financial transactions conducted on the platform. Security controls are reviewed and updated on a continuous basis in response to evolving threats and industry standards.

Technical Security Measures

The following technical safeguards are in place across the platform:

• SSL Encryption: All data transmitted between the user's device and the platform is protected using Secure Socket Layer (SSL) encryption, ensuring that sensitive information cannot be intercepted during transit.
• Two-Factor Authentication (2FA): Users are encouraged to activate 2FA on their accounts to add a secondary layer of identity verification at the point of login.
• Firewall and Intrusion Detection: The platform infrastructure is protected by enterprise-grade firewalls and active intrusion detection systems that monitor for unauthorised access attempts.
• Data Encryption at Rest: Stored personal and financial data is encrypted to prevent unauthorised access in the event of a system breach.

Account Monitoring

Parimatch operates continuous monitoring protocols across all registered accounts and platform activity. These systems are designed to:

• Detect unauthorised login attempts or access from unrecognised devices.
• Identify account activity inconsistent with established user behaviour.
• Flag and escalate potential security incidents for review by the compliance and security teams.

Organisational Security Practices

In addition to technical controls, Parimatch maintains the following organisational security standards:

• Access to sensitive user data is restricted to authorised personnel on a need-to-know basis.
• Staff with access to personal or financial data are subject to background checks and ongoing training.
• Third-party vendors with access to platform systems are required to meet equivalent security standards through contractual obligations.

User Responsibilities

Users also have a role in maintaining account security. The platform recommends the following practices:

• Use a strong, unique password for the registered account and change it regularly.
• Do not share account credentials with any other person.
• Log out of the platform after each session, particularly on shared or public devices.
• Report any suspected unauthorised account access to the support team immediately.