Parimatch Privacy Policy

Parimatch collects personal data that users provide directly or that is generated through the use of the platform’s online services. This section explains what data is gathered, how it is protected, and what rights users hold over their own information.

What Personal Data Is Collected

The following categories of personal data may be collected:

• Full name and date of birth
• Contact details, including email address and phone number
• Government-issued identification documents for Know Your Customer (KYC) verification
• Financial information required for deposits and withdrawals
• Device identifiers, IP addresses, and browsing behaviour on the platform
• Communication records related to customer support interactions

Purpose of Collection

Personal data is collected to:

• Verify user identity and age in compliance with applicable Indian regulations
• Process financial transactions securely
• Deliver and maintain the services offered on the platform
• Fulfil legal and regulatory obligations
• Detect and prevent fraud, money laundering, and other prohibited activities

Technical and Organisational Protection Measures

Parimatch applies industry-standard security protocols to protect user data, including:

• Encryption of data in transit and at rest using SSL/TLS technology
• Restricted access controls, ensuring only authorised personnel handle personal information
• Regular security audits and vulnerability assessments
• Secure data storage infrastructure with access logging

User Rights Over Personal Data

Users in India hold the following rights with respect to their personal data:

• Right of access: Users may request a copy of the personal data held about them.
• Right to correction: Users may request correction of inaccurate or incomplete data.
• Right to deletion: Users may request deletion of their personal data, subject to legal retention obligations.
• Right to withdraw consent: Users may withdraw consent to processing at any time, where processing is based on consent.

Compliance with Indian Law

The collection and processing of personal data is conducted in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and all other applicable Indian data protection frameworks.

Personal data collected through the platform is used strictly for lawful, specified, and transparent purposes. The information is not exploited for purposes beyond what is described in this document.

Purposes of Data Use

• Account management: Personal data is used to create, maintain, and administer user accounts on the platform.
• Transaction processing: Financial data is used to process deposits, withdrawals, and wagers securely.
• Service improvement: Aggregated and anonymised data helps the platform identify areas for improvement and enhance user experience.
• Personalised communications: With user consent, data may be used to send relevant updates, promotional offers, and service notifications.
• Analytics: Behavioural data is analysed to understand how users interact with the platform, supporting product development and operational decisions.
• Regulatory compliance: Data is processed as required by Indian law and applicable licensing conditions, including anti-money laundering (AML) and responsible gambling obligations.

Principles of Lawful Processing

All data processing is carried out in accordance with the following principles:

• Data is collected for specific, legitimate purposes and not processed in a manner inconsistent with those purposes.
• Only the minimum data necessary for the stated purpose is collected.
• Data is kept accurate and up to date.
• Data is retained only for as long as necessary to fulfil the stated purposes or to meet legal obligations.
• Processing is carried out in a secure manner, protecting against unauthorised access or accidental loss.

Parimatch provides users with clear procedures to access, update, or request deletion of their personal data held on the platform.

Accessing Personal Data

Users may submit a written request to the platform’s data protection contact to receive a copy of the personal data held about them. Requests will be processed within a reasonable timeframe in accordance with applicable law.

Updating Personal Data

If a user believes that any personal data on record is inaccurate or outdated, they may:

• Log in to their account and update details through the profile settings section.
• Contact customer support to request corrections that cannot be made independently.

Requesting Deletion of Personal Data

Users may request the deletion of their personal data by contacting the platform directly. Deletion requests are subject to applicable legal retention periods. In certain circumstances, data may need to be retained to comply with Indian regulatory requirements, resolve disputes, or enforce platform agreements.

Consent to Security Checks and Payment Processing

By registering and using the platform’s services, users consent to:

• Identity verification and security checks carried out by Parimatch or its authorised partners.
• The processing of payment data by third-party payment service providers engaged to facilitate financial transactions on the platform.

These processes are integral to the delivery of a secure and compliant online service.

The platform’s services are intended exclusively for individuals who are 18 years of age or older. Parimatch does not knowingly collect personal data from minors.

Age Restriction Policy

• Access to the platform is restricted to adults aged 18 years and above.
• Users are required to confirm their age during the registration process.
• The platform conducts identity verification as part of its KYC procedures, which may include age verification.

Limitations of Age Verification

The platform cannot independently verify the age of every user without the submission of valid identity documents. Users are responsible for providing accurate information during registration.

Data Belonging to Minors

If a parent or legal guardian becomes aware that a minor has registered on the platform or submitted personal data without appropriate consent, they should contact the platform’s customer support immediately. Upon verification of such a request:

• The minor’s account will be closed.
• All personal data associated with the minor will be deleted from the platform’s systems, subject to any mandatory legal retention requirements.

Parimatch takes the protection of minors’ personal data seriously and will act promptly upon receiving a substantiated request from a parent or legal guardian.

In the course of delivering its online services, Parimatch may transfer personal data to countries outside India where the platform’s business partners, service providers, or operational facilities are located.

Basis for International Transfers

• By registering on and using the platform, users acknowledge and consent to the transfer of their personal data to jurisdictions outside India.
• Such transfers are necessary for the provision of the platform’s services, including payment processing, fraud prevention, and technical support.

Safeguards Applied to International Transfers

Parimatch takes all reasonable steps to ensure that personal data transferred internationally receives the same level of protection as it would under applicable Indian law. These steps include:

• Contractual obligations imposed on all third-party partners requiring them to maintain confidentiality and appropriate security standards.
• Due diligence on the data protection practices of partner organisations operating in other jurisdictions.
• Restrictions on the use of transferred data to the purposes for which it was originally collected.

All partners engaged in the processing of user data are bound by confidentiality obligations and are required to handle personal information with care and in compliance with applicable legal standards.

This section sets out the scope and application of the legal disclaimer that forms part of this Privacy Policy.

Scope of the Disclaimer

The legal disclaimer may alter or limit the scope, application, or effects of certain provisions contained within this Privacy Policy. Users are advised to read this section carefully alongside all other sections of the document.

When the Disclaimer Applies

The provisions of this disclaimer come into effect at the moment a user accepts this Privacy Policy. Acceptance occurs through any of the following actions:

• Signing a registration form or agreement that references this Privacy Policy.
• Electronically accepting the terms through the platform’s registration or login process.
• Acceding to the terms by continuing to use the platform’s services after any update or amendment to this document has been communicated.

Effect of the Disclaimer

The disclaimer does not remove or replace the rights granted to users under applicable Indian law. It serves to clarify the boundaries of the platform’s obligations and the conditions under which certain provisions apply. In the event of any conflict between this disclaimer and mandatory legal requirements under Indian law, the applicable legal requirements shall take precedence.

Cookies are small text files placed on a user’s device when they visit a website. Parimatch uses cookies to improve the functionality and performance of its online platform.

How Cookies Are Used

Cookies are used for the following purposes:

• Usage statistics: Collecting anonymised data on how users navigate and interact with the platform.
• Behavioural analysis: Identifying patterns in user activity to inform operational and technical decisions.
• Personalisation: Storing user preferences to deliver a more tailored experience on return visits.
• Platform improvement: Gathering insights that support the ongoing development and optimisation of the platform’s services.

Cookie Retention Period

Cookies placed on user devices are retained for a period of up to one year from the date of issue, unless deleted earlier by the user.

Managing Cookies

Users may manage or disable cookies through the settings of their browser or device. Disabling cookies may affect the functionality of certain features on the platform. Users are encouraged to consult the help documentation of their browser for guidance on cookie management.

By accessing or using the services provided through the platform, users confirm their full and unconditional acceptance of this Privacy Policy in its entirety.

Current Version Prevails

• The version of the Privacy Policy currently published on the platform is the version in effect and supersedes all prior versions.
• Parimatch reserves the right to update or amend this Privacy Policy at any time. Users will be notified of material changes through appropriate channels, such as an on-platform notification or email.
• Continued use of the platform following the publication of any amendment constitutes acceptance of the updated Privacy Policy.

User Responsibility

Users are responsible for reviewing this document periodically to remain informed of any changes. The date of the most recent update will be indicated at the top or bottom of this document.

Parimatch may share personal data with third parties under specific circumstances. This section explains the conditions under which such sharing occurs and the safeguards that apply.

Circumstances Under Which Data May Be Shared

Personal data may be disclosed to third parties in the following situations:

• Legal obligations: Where disclosure is required by law, court order, or the direction of a competent authority in India or another applicable jurisdiction.
• Dispute resolution: Where sharing of data is necessary to investigate, prevent, or resolve disputes, fraud, or security incidents.
• Contractual arrangements: Where third-party service providers are engaged to deliver services on behalf of the platform, such as payment processing, identity verification, or customer support.

Notification of Third-Party Sharing

• Where third-party recipients of personal data are identified on the platform, users may refer to those listings for further information.
• Where specific third parties are not listed, users will be informed of the purpose and scope of data sharing at the time it becomes relevant.

User Consent

By submitting personal data through the platform, users acknowledge and consent to the sharing of that data with third parties as described in this section. All third parties who receive personal data are contractually required to handle it in accordance with applicable data protection standards and to use it only for the purposes specified.

The platform may contain links to third-party websites for the convenience of users. These websites operate independently of Parimatch and are governed by their own privacy policies.

Parimatch’s Responsibility

• Parimatch does not control the content, data practices, or privacy policies of any third-party websites linked from the platform.
• The platform is not responsible for the collection, use, or handling of personal data by external websites.
• The presence of a link to an external website does not constitute an endorsement of that website or its data practices.

Advice to Users

Users are advised to exercise caution when navigating to external websites through links found on the platform. Before providing any personal information on a third-party website, users should review the privacy policy of that website carefully to understand how their data will be handled.